BooK a Consultation

We’re so excited to meet you!

We’re thrilled to announce the launch of our phone, virtual and in-person consultation services.

Book a one-on-one appointment with our Founder or one of our ZM Jewelry Consultants to explore our selection of hand-made engagement rings, wedding bands, fine jewelry, and loose lab-grown gems. Whether you’re interested in shopping our curated collections or creating your own custom design, we’re here to make this process as easy and stress-free as possible.

Our team is looking forward to meeting with you to better assess your needs, budget, and timeline and assist you in finding your perfect ZM piece! We can discuss customizations, ring pairing options, and answer any questions you may have. Our personalized consultations will allow you to get expert advice and valuable guidance to help you bring your dream vision to life.

NEVER FORGET SOME BOTTLES OF BEER IN HOLIDAY

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We’re passionate about all things jewelry but,

We LOVE working with couples…

Our team specializes in bringing yours and your partner’s vision to life (and their dream ring to their finger)! Whether you’ve been dreaming about your engagement for years or just starting to consider this commitment as a couple, we’re here to make your special moment unforgettable. We can also help you create a wedding band to accentuate your engagement ring so you have the perfect combo when saying your “I dos.”

If you’re already engaged or married but looking to upgrade the sparkle on your left hand, we’re here to make it happen! We’ve helped many couples celebrating their anniversary upgrade their bridal set from small mined diamonds to big lab grown gems!

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What We Offer

We offer one-on-one phone, virtual, and in-person consultation appointments.

Here are more perks to consider:

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Our 18 years of wine, we commitment

One-on-one & Dedicated to you

We offer a personalized experience with consultations curated by your personal preferences so you get the most out of your appointment. We will meet for 20-40 minutes to answer all of your questions and address any of your concerns.

Flexible & No Pressure Appointments

We offer four types of consultations to meet your needs, free of charge! Because we want you to feel stress-free during this process, we offer a low-pressure environment where there are no requirements to buy, make a deposit or commit to one of our designs. Explore our jewelry selection from the comfort of your own home or come into our showroom located between Ottawa and Montreal.

Expert guidance & Education

Meet with Jennifer, our Founder, or one of our ZM Jewelry Consultants and receive expert advice & styling guidance.

Compare & Narrow Down Preferences

Easily compare design features, metals, stone shapes, cuts, and sizes, bands & stacking options that are best suited for your personal taste & style, lifestyle, and budget.

Discover & Browse

Browse our In-Stock/Ready to ship Collection in store. You can take a closer look and try on anything that catches your eye!

Get your finger measured

If you’re unsure about your finger size, come by to get fitted before completing your order!

How It Works

Step 1.

Select your appointment type.

Step 2.

Fill out & submit your consultation request form.

Step 3.

Our team will get back to you within 1-2 business days to schedule & confirm your appointment.

Step 4.

Speak with an expert!

Why our consultations are by appointment only

We believe that your experience with us should be as unique and special as the jewelry you’re looking to create. That’s why we offer consultation appointments to provide you with a personalized and tailored experience. Our team wants to ensure that you have all of your questions answered, that we have the necessary items on hand, and that we can verify stock with our production manager ahead of you coming in. All of this takes time and attention to detail, which is why we offer consultations by appointment only. This allows us to provide you with the time, care, and guidance you deserve!

Types of Consultations we Offer

We are thrilled to announce the launch of our Phone, Virtual and In-Person Consultation services.

Woderful Gift

OUR WORNDERFUL ARRANGEMENTS

Q&A Session

Type: Phone, Virtual, or In-Person

If you’ve already made up your mind about your dream design but have a few questions you’d like to clarify before making the final decision, we’re here to help! During this 20-minute session, a Jewelry Consultant will be happy to answer any questions you may have regarding the design of your jewelry, our production process, shipping, payment plans, and more. We understand that purchasing jewelry can be a significant decision and can feel overwhelming at times, so we want to make sure you have all the information you need and guide you through finalizing your decision. Our goal is to ensure that you feel informed and reassured so you can confidently move forward with your purchase.

Book your Q&A consultation now and speak to our knowledgeable team!

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Shopping & Checkout Assistance

Type: Phone, Virtual, or In-Person

We understand that navigating online shopping options can be confusing at times, and that’s why we’re here to help. During this 20-minute consultation, one of our friendly and knowledgeable team members will assist you in placing your order by guiding you through our product page and the checkout process. We want to ensure that you make the most of your shopping experience with us, and that you feel confident and comfortable finalizing your purchase. So, whether you’re feeling overwhelmed by too many options, nervous about making the wrong selections or just need a little help at check out, our team is here to assist you.

Book your consultation now and let us help you finalize your purchase!

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Woderful Gift

OUR WORNDERFUL ARRANGEMENTS

Browse with a Personal Shopper

Type: Virtual, or In-Person

Our team of Personal Shoppers is here to help you browse our selection of jewelry and assist you in trying on anything that catches your eye. Whether you already have a design you’re interested in seeing, haven’t narrowed down options or are just curious to see what we have to offer, we’re happy to help! If you’re shopping for yourself or need help picking the perfect gift for a loved one, this is the perfect opportunity for you to explore our in-store, ready-to-ship options. During this consultation, your Personal Shopper will work with you to find the perfect piece of jewelry to fit your needs and preferences. With their expertise and personalized attention, you’re sure to find the perfect item to add to your collection or to give as a special gift.

Book your consultation now and experience personalized shopping!

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Consultation with an Expert Designer

Type: Phone, Virtual, or In-Person

If you're looking to create a custom piece of jewelry, this is the perfect opportunity to call in the experts! During this 40-minute in-depth consultation, you'll have the opportunity to work with one of our Jewelry Designers or Consultants to discuss a personalized piece that’s tailored to your specific needs and preferences. Whether you have a clear idea of what you want or need help imagining the perfect piece, our team is here to help you bring your vision to life. If you are a couple or a proactive fiancé-to-be looking to discuss engagement ring options, we recommend booking this type of consultation for some bridal ring set dedicated advice.

Book your consultation now and experience the best in personalized jewelry design!

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We’re so excited to work with you!

We look forward to seeing you.

Hours

Virtual:

Weekdays by appointment only

Weekends Closed

In-Person

By appointment only

Address

3184 Du Quai Ave. Unit 6, Wendover,

ON, K0A 3K0, Canada

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FAQ

Can I visit your store without an appointment?

We ask that you book an appointment to visit us in-store. We have varying hours and staff availability so we want to ensure someone is available to help you. While it may be possible for us to accommodate walk-ins at times, we do prioritize our scheduled appointments. Depending on their needs, clients who walk-in may be asked to book an appointment at a later time.

Why are consults by appointment only?

How do I book a consultation?

To get started with booking your Phone, Virtual, or In-Person Consultation, simply choose the type of appointment that best fits your needs. We offer 4 appointment types: 1) 20-minute Q&A session 2) 20-minute Shopping & Checkout Assistance 3) 20-minute Browse with a Personal Shopper session and 4) 40-minute Consultation with an Expert Designer. Then, fill in your information in the booking form and submit. Our team will promptly review your request and offer you a selection of available dates and times. Once you confirm your appointment, we’ll send you a confirmation email and add it to our calendar! Virtual consultations will be provided with a link to a video call platform. We’ll make sure to have a curated selection of jewelry for you, tailored to your specific needs. Please show (virtually or in person) a few minutes prior to the start of your appointment and your Jewelry Consultant will greet you.

Is the consultation free?

Yes, our consultations are complimentary. Although you are welcome to purchase your ZM item (either in full or start a payment plan) at the time of your appointment to lock in your quoted price, there is no commitment requirement or pressure to purchase during our consultations. We understand you may not be ready to buy or want to weigh your options before ordering!

What is a virtual appointment?

Our new Virtual Consultation service allows you the unique opportunity to virtually explore our showroom boutique from the comfort of your own home. Our dedicated Jewelry Consultants are eager to guide you through our curated collections of hand-crafted jewelry and showcase the diverse customization options available to you. With this innovative service, you can expect the full Zen Moissanite experience, delivered directly to you through a personalized video call.

What do I need to access a virtual consultation?

To access your virtual consultation, you will need access to a computer/laptop, a decently strong/fast internet connection, and an email address (preferably Gmail).

What platform do you use for virtual consultations?

We use a platform called Calendly to book appointments and Google Meet for virtual consultations.

Can I bring my partner to my consultation?

Absolutely! Please feel comfortable to bring a partner, friend or family member to your appointment. We kindly ask that you limit your appointment to 1-2 guests for a maximum total of 3 guests at a time.

How can I cancel my consultation?

To cancel your appointment, please email us at team@zenmoissanite.com as soon as possible, or at minimum 1 business day in advance.

How can I reschedule my consultation?

To reschedule your consultation, please email us at team@zenmoissanite.com as soon as possible, or at minimum 1 business day in advance.

Can I change my appointment type?

Yes! If your needs have changed since booking your appointment and you would like to change your appointment type, please email us at team@zenmoissanite.com as soon as possible, or at minimum 1 business day in advance.

Do you have a selection to shop from?

Yes, we have a small jewelry selection available in our showroom for you to browse and purchase from. We have a range of moissanite engagement rings, wedding bands, earrings, necklaces, and bracelets in solid gold and platinum. We strive to keep a variety of designs, stone shapes, stone sizes, stone cuts and metals in stock to accommodate your preferences. Although our entire selection is not always listed on our website, you may consult our in-stock selection here to get a general idea of our currently available in store options.

Do you have my ring size?

We have a small selection of rings to browse from and try on. They typically range from sizes 4.5 to 7. Although we try to carry a range of sizes, we cannot guarantee we will carry your ring size in store at the time of your visit.

Will you have the design I want to see in store for my appointment?

As each ZM piece is made to order and completely customizable, we offer endless customization and combination possibilities. Although we try to keep our showroom stocked with popular designs and it’s possible you will find exactly what you’re looking for, we cannot guarantee we will have your desired design (with your exact combination of specs) available for viewing in store at the time of your appointment. That said, we will do our best to have your preferred design, or something similar, available to you during your appointment. So while we can’t guarantee that every single detail you want will be available for viewing in-store, we’re more than happy to help you identify design features that fit your style and preferences.

Is your showroom accessible?

Our showroom is accessible for wheelchairs and mobility aids. There is a ramped curb a few feet from our entrance. We do not have a push to open button at our entrance but one of our staff members can assist with letting you in! If you require any accommodations, please let us know while filling out your consultation request form and we will do our best to accommodate your needs.

Do you offer evening or weekend appointments?

We currently offer appointments Monday to Thursday between 10am and 4pm EDT. Unfortunately, we’re unable to extend our opening hours to include evenings, Fridays, or weekends at this time. However, we understand that many of our clients have busy schedules and may require appointments outside of these hours. We are constantly evaluating our business and are hoping to expand our hours to better serve our clients in the future. Rest assured, if we can offer evening or weekend appointments, we will make sure to communicate this with our clients through social media and our official website. In the meantime, please don't hesitate to contact us for any questions you may have.

FATHER'S DAY

Give your Dad the gift of perfectly done steaks

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